Shipping policy
Shipping Policy
HARP® ships throughout the United States and to eligible international destinations through Shopify Managed Markets. We offer free standard shipping on all U.S. orders, with no minimum purchase required. International shipping rates, duties, and taxes are calculated and displayed at checkout.
Free Standard Shipping
For orders shipped within the United States, HARP® covers the cost of standard shipping through USPS Ground Advantage.
Delivery times provided by USPS are estimates and may vary based on the destination, weather, holidays, carrier delays, or other circumstances outside our control.
Order Processing
Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive an email containing tracking information.
Expedited Shipping
Faster shipping options may be available for an additional charge at checkout.
Available shipping services, estimated delivery times, and costs will be calculated and displayed at checkout based on your delivery address and selected shipping method.
Selecting expedited shipping changes the carrier’s estimated transit time after the order has been shipped. Our normal order-processing time may still apply.
Delivery Estimates
All delivery dates displayed at checkout are estimates provided by the shipping carrier and are not guaranteed.
HARP® is not responsible for delays caused by shipping carriers, customs processing, severe weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our control.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
Contact us as soon as possible at info@harpquality.com if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional shipping charges may apply if an order is returned because of an incorrect, incomplete, or undeliverable address.
Tracking and Delivery
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
If tracking shows that your package was delivered but you cannot locate it, please:
Check around the delivery location.
Ask other members of your household.
Check with neighbors or building management.
Contact the shipping carrier shown in your tracking information.
You may also contact us at info@harpquality.com with your order number, and we will assist wherever reasonably possible.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact us promptly at info@harpquality.com.
Include your order number and, for damaged shipments, photographs of the package and affected products. We will review the situation and work with the shipping carrier when appropriate.
Resolutions will be determined on a case-by-case basis.
International Shipping
HARP® ships to eligible international destinations through Shopify Managed Markets. Available destinations, shipping services, estimated delivery times, and rates are determined at checkout based on the delivery address.
Applicable duties and import taxes are calculated and collected at checkout when required. International delivery estimates may be affected by customs processing or local requirements.
Questions
For questions regarding an order or shipment, contact us at info@harpquality.com and include your order number.
