Refund policy
We accept returns of unused, unopened HARP products within 30 days of delivery. Please contact us before sending anything back.
Return eligibility
To request a standard return, email us within 30 days after delivery. Items must be unused, unopened, in their original packaging, and accompanied by your order number or other proof of purchase. Opened or used products are not eligible for a standard change-of-mind return. This does not limit your rights if an item is damaged, defective, or incorrect, or any mandatory consumer rights described below.
How to start a return
Email info@harpquality.com with your order number and the item you would like to return. We will provide return instructions. For ordinary change-of-mind returns, the customer pays return postage. HARP covers return shipping for damaged, defective, or incorrect items.
Return address
Mansure & Prettyman's HARP
60 N 23rd St.
Philadelphia, PA 19103
United States
Please contact us before mailing your return so we can identify and process it correctly.
Damaged, defective, or incorrect items
If there is a problem with your order, contact us promptly with your order number, a short description, and photos when applicable. We will work with you to make it right, including a replacement or refund as appropriate.
Refunds
Once an eligible return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, please contact us.
For ordinary change-of-mind returns, any expedited-shipping charge paid at checkout is non-refundable. This does not apply when the return is due to our error or a damaged, defective, or incorrect item, or where a shipping refund is required by law.
Exchanges
If you would like a different HARP product, contact us first. Usually, the simplest option is to complete an eligible return and place a new order.
International orders and consumer rights
This policy is in addition to, and does not limit, your mandatory consumer rights. Where applicable, EU and UK consumers may cancel an online purchase within 14 days after delivery without giving a reason and have another 14 days after notifying us to send it back. Statutory cancellation rights may not apply to sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
For a qualifying statutory cancellation, we refund the purchase price and any eligible standard-delivery charge within the applicable legal deadline. Where permitted, we may wait until we receive the goods or evidence of their return, whichever comes first. Mandatory return conditions and refund deadlines take priority over the standard policy above.
Questions
For help with a return, exchange, or refund, email info@harpquality.com.
