Return Policy

We accept returns of unused, unopened products within 30 days of delivery.

Return Eligibility

To be eligible for a standard return, the product must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

For hygiene and safety reasons, opened or used products are not eligible for a standard return unless the item has a manufacturing defect, arrived damaged, or you received an incorrect item.

How to Start a Return

Before sending anything back, contact us at info@harpquality.com within 30 days of delivery and include your order number. We will review the request and provide return instructions, including any applicable return-shipping arrangements.

Items sent back without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at info@harpquality.com with your order number and, when applicable, clear photographs of the item and packaging. We will review the issue and work to make it right.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit after the refund is processed.

Exchanges

If you want a different HARP® product, contact us first. In most cases, the simplest option is to complete an eligible return and place a new order for the item you want.

Questions

For any return or refund question, contact info@harpquality.com.