HARP® customer care

Return & Refund Policy

Because HARP® is a personal-care product, we accept returns for damaged, defective, or incorrect items rather than change-of-mind returns. Approved eligible returns are free by mail.

Defective items Returns are accepted for damaged, defective, or incorrect products.
Free return For an approved eligible return, HARP provides return-shipping instructions at no cost to you.
Exchanges accepted Eligible damaged, defective, or incorrect items may be replaced or exchanged.

Return eligibility

We accept returns for products that arrive damaged, are defective, or are incorrect. We do not accept returns for non-defective products due to change of mind, preference, or other customer-remorse reasons.

How to start a return

Email info@harpquality.com with your order number, a short description of the issue, and photos when applicable. Please contact us before mailing anything back.

If the return is approved, we will provide return instructions and cover the return shipping cost for the eligible item.

Return address

Mansure & Prettyman's HARP
60 N 23RD ST.
PHILADELPHIA, PA 19103

Exchanges and replacements

Exchanges and replacements are accepted for eligible damaged, defective, or incorrect items. Contact us first so we can confirm the appropriate resolution and provide return instructions when needed.

Refunds

Once an approved return is received and reviewed, any approved refund will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund after we process it.

Questions

For return, exchange, or refund questions, email info@harpquality.com. This policy applies to U.S. orders placed through harpquality.com.

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